NSC shall not in any way be responsible for the loss of property, damage, or injuries to persons, including participants while on the premises.
Membership will be closed for any session that becomes filled. The Club reserves the right to change categories or ice times at any time during the skating year, cancel programs where minimum registration levels are not met, and pre-empt ice times for test days and competitions. The NSC and Town of Newmarket are not required to make up lost time or compensate customers for closing arenas due to Acts of God.
Newmarket Skating Club Policy - NSC001 - Ice Etiquette Rules & Guidelines
The Newmarket Skating Club is committed to providing members with the opportunity to develop and pursue their goals in a safe and encouraging environment. Coaches and parents/guardians play a special role in the development of skaters’ enjoyment of this sport and as such should model positive and responsible behaviour at all times while participating in any Newmarket Skating Club group session, private session, event or competition.
This policy outlines the expected ice etiquette for all Newmarket Skating Club coaches, members and parents.
I. Ice Etiquette
et·i·quette, noun: etiquette; plural noun: etiquettes
- Customary code of polite behaviour in society or among members of a particular profession or group.
- synonyms: protocol, manners, accepted behaviour, rules of conduct, decorum, good form
Etiquette is simply defined as the respectful and considerate behaviour expected by all parties while participating in club activities. It is also meant to ensure all parties feel safe and comfortable. This document helps identify what is expected of our coaches, skaters and parents as members of the Newmarket Skating Club when interacting with coaches, skaters, volunteers, facility staff and the arena facilities at all times, on and off the ice.
Ice etiquette rules are in effect at all times. Failure to abide by the rules below may result in the offending skater being removed from the ice. Continuous or flagrant abuse of the ice etiquette rules will be addressed accordingly by the Newmarket Skating Club Board of Directors.
If a skater is asked to leave the ice surface, there will be no refund or credit for unused sessions or classes.
The following rules are to be observed while participating in any Newmarket Skating Club group session, private session, event or competition:
- Verbal or physical abuse toward any skater, parent/guardian, coach, volunteer, board member or facility staff will not be tolerated.
- The use of foul language or disruptive behaviour is unacceptable on or off the ice. Arguing with other skaters or coaches will not be tolerated.
- The coaches are responsible for the skaters at all times during the sessions. Failure of a skater to follow direction or rules may result in the skater being asked to leave the ice surface.
- Parents are asked to refrain from coaching or offering instruction to their child(ren) during the sessions. Skaters and coaches find this distracting. If you have concerns, speak to your child’s coach privately after the session.
- Unless being used by a coach for “teaching purposes” personal use of iPods, cell phones and any other electronic devices including the use of earpieces or headphones by the skaters or coaches are strictly PROHIBITED on the ice.
- The following order determines the right of way during Free Skate sessions:
- A skater whose music is being played and is skating to a program.
- A skater who is receiving a lesson.
- Skaters who are practising.
- Note: Experienced and older skaters should be mindful of less experienced or younger skaters and set an example as to when and how to yield to other skaters. Remember that all skaters were beginners once.
- Skaters are reminded to be aware of fellow skaters that may be moving in the opposite direction or performing jumps. When practising programs, skaters must learn to move around other skaters to complete their program and remain respectful and polite.
- The skater whose music is being played and is practising their program has the right of way. It is the responsibility of everyone, coaches and skaters alike, to be aware of this skater and yield to the skater until the program is complete.
- When a skater is practising his/her program, he/she is reminded to be polite when addressing another skater or coach that may be in his/her way.
- No solos are to be performed in the first 15 minutes in an intermediate, intermediate/senior or senior only session.
- All skaters must get up quickly after falling, unless injured, so as to not endanger other skaters on the ice.
- There is to be no unnecessary stopping or standing on the ice. A skater who needs to speak with someone in the viewing area, another skater or is not actively practising, should step off the ice.
- Parents of skaters are responsible for the behaviour of their children during all sessions.
- Skaters may leave the ice to use the washroom or adjust equipment. Canskate and PreCanskate members need to be accompanied by a parent or guardian.
- No food, gum, candy, or drinks of any kind are permitted on the ice, except water bottles. No glass or ceramic containers are allowed.
- The corners/ends of the ice surface are considered to be the “jump” zones. There is to be no spinning in those areas, except skaters performing their programs.
- All spins are to be done between the two blue lines.
- There is no guest skating permitted on sessions that are full.
- There is no guest skating during weeks where there is a “test day” planned, with the exception of dance partners.
- There is no guest skating during the week prior to a competition (i.e.: Frolics, KIS, Challenge, Scarborough, Funfest, Skokie Skate etc).
- There will be no use of the harness in the first 15 minutes of sessions that have a dance session.
- The harness is only to be used under the direct supervision of a professional coach.
- There will be a 5 minute limit on the use of the harness when other coaches are waiting.
- No skills in or out of lesson during a dance session.
- Free skating is not permitted during any dance sessions unless a private lesson is being taught by a professional coach.
- At the end of each session, all skaters and coaches need to leave the ice promptly so the ice may be resurfaced. The last one of the ice is to please close the door.
- Appropriate skating attire is required for all skaters on the ice. Jeans are discouraged. Hair should be pulled back from the face at all times. Hair elastics and/or athletic headbands are acceptable.
II. Safety and Security
Safety of our skaters and coaches is of the utmost importance. Everyone is responsible to identify and report any safety concerns or risky behaviour to a senior coach or board member immediately.
- Professional coaches and skaters must leave the ice when the ice resurfacing machine is on the ice and shall not return until the ice resurfacing machine has left the ice surface.
- Ice pad doors must be closed at all times when the ice resurfacing machine is on the ice.
- No pushing, tripping, horseplay or intentional interference with other skaters is permitted on the ice or elsewhere in or around the arena.
- All skaters should use the full ice surface during Free Skate and are not to congregate in one area. Any socializing with coaches or skaters is to be conducted off-ice.
- Parents and guardians are not to stand at the edge of the ice or sit in the team boxes.
- No person is allowed on the ice without skates on unless there is an emergency. Parents and guardians are to remain off the ice surface unless specifically requested to do so by a Professional Coach or Newmarket Skating Club board member.
- Valuables should not be left in the dressing rooms. The club bears no responsibility for the loss or theft of valuables.
- Canskate and Kidskate skaters must have a parent or guardian on the premises within view of the ice pad at all times while they are skating in the program.
- Starskate skaters under 16 must have a parent/guardian or adult designate on the premises while they are skating in the program.
- Skaters must have a parent/guardian present at all times while they are in a program. The Newmarket Skating Club is not responsible for skaters left unattended by parents, guardians or designates.
III. Music Policy
The music policy is intended to provide a fair manner in which skaters have a chance to practice their dances or programs during the group sessions.
- Skaters who bring their own CDs or devices to be played by the music volunteer do so at their own risk and the Newmarket Skating Club accepts no responsibility for loss or damage.
- Music will be played in the order in which the coaches, skaters or dance partners have signed the music sign-in sheet, alternating coaches as required. Coaches and Dance Partners have priority.
- Skater’s music requests are secondary and will be played in the order requested as time permits.
- Free skate and interpretive music will not be played during the dance session.
- Professional coaches may only request one program at a time and only for the skater receiving a private lesson from that coach.
- A program may be repeated only after all other programs have been played in their designated order.
- Misuse of the music policy will be addressed by the Board of Directors.
Guest skaters will be allowed on figure skating sessions if space permits.
There is a guest skate fee of $15 for an NSC skater currently enrolled in an NSC program and a guest skate fee of $20 for a non-NSC skater or an NSC skater not currently enrolled in a program.
Permission must be granted in advance. All requests for guest skating must be directed to the Office Manager at email@example.com
We respect your privacy and are committed to maintaining your confidence and trust.
Personal Identification Information
We may request personal identification information from you in connection with your use of, or participation in, membership registration for the NSC, our contests, games, surveys, forums, subscription registrations, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and in connection with other activities, services or resources we make available on any of our sites. In all of these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. We will never intentionally disclose any personal identification information about you as an individual user (such as, for example, your full name, street address, telephone number, credit card number or e-mail address) to any third party without having received your permission. If you do provide us with personal information for any of these activities, we may use it to conduct the activity. We may also use cookie technology (discussed in detail below) to improve your experience of these activities, including remembering your preferences, customizing the content and advertisements that you see or authenticate your access to your personal information. In addition, in the event your personally identifiable information is requested as part of our surveys or polls, such personally identifiable information may be added to your registration information).
The NSC does not sell, rent or lease its member lists to third parties. NSC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.
NSC keeps track of the Web sites and pages our customers visit within Skate NSC, in order to determine what NSC services are the most popular. This data is used to deliver customized content and advertising within NSC to customers whose behaviour indicates that they are interested in a particular subject area.
Also, we may share aggregate statistical information with our partners, suppliers, advertisers, sponsors, licensors and other third parties, but we will not share any individual names, personal navigational or other personal information. For example, we may use a third-party advertising company to serve ads when you visit our Sites. We may share demographic and preference information with this company to allow them to display appropriate advertisements for you.
We have the following exceptions regarding the disclosure of your personal information: we will disclose your personal information, without notice, (a) to comply with any valid legal inquiry, order or process served on the NSC or the site; (b) to protect and defend the rights or property of NSC; and, (c) to protect the personal safety of users of NSC, or the public. We may also transfer user information, including personally identifiable information, to a successor corporate entity in connection with a corporate merger, consolidation, sale of assets or corporate division or other fundamental corporate change.
The Use of Cookie Technology
The NSC Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain (website) that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize NSC pages, or register with NSC sites or services, a cookie helps the NSC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, and so on. When you return to the same NSC website, the information you previously provided can be retrieved, so you can easily use the NSC features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the NSC services or Web sites you visit.
Links To Other Sites
Users may find advertising or other content on our Sites that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the contents or links that appear on these sites. In addition, these sites or services, including their contents and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies, or no policy (policies) at all. We encourage you to review the privacy policies of any third party sites or services before providing any of them with your personal information.
Access To/Correction of Information
If you would like to review any personal information we have retained about you, please send us an e-mail request for this information at firstname.lastname@example.org. To help us address your request, please specify which information you wish to review. Once you have reviewed this information, at your request we will correct personal information about you that you state is erroneous. To request such a correction, please send an e-mail to email@example.com. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers although we will always make reasonable efforts to do so upon your request.
All requests for refunds or early withdrawals must be submitted in writing to the Newmarket Skating Club office.
*There will be a $25 fee to switch program to different days/times.
We use the same policy for missed classes as the Town of Newmarket. Participants are to attend all classes as scheduled for the program in which they are registered. In the event that a participant is unable to attend a scheduled class; refunds, or credits for the missed class will not be provided.
Skaters who are unable to skate due to an injury or medical reason but who do not wish to withdraw may request a refund or credit for skating sessions missed with an official Doctor’s Certificate. No administrative fee will be charged.
Fall/Winter Season: please submit requests by December 1st.
Spring Season: please submit requests by April 15th.
All withdrawals must be made 24 hours before the class you wish to cancel. There are no withdrawals after the third class. We can not backdate any refunds.
Sessions cancelled due to special events at the Magna Centre have already been calculated into your fees.
Newmarket Skating Club Registration and Member Policy
Canskate and PreCan Registration
Registrations will be open prior to the start of Fall, Winter and Spring sessions. The registration dates will be posted on the Newmarket Skating Club website and sent to our membership via e-mail prior to the start of registration. Rates available for multiple skaters per family registered and multiple sessions registered will be posted on the NSC website prior to registration for each session.
Registration is on a first come basis and payments must be received at the time of registration or prior to the first session. Skaters will not be allowed on sessions unless accounts are in good standing. There will be a waiting list (max of 3) for all sessions that fill. For sessions that do not fill, registration will remain open and rates will be prorated.
Any requests for changes to days/times must be made in writing to the Office Manager. Review and approval of the changes will be made based on availability and by the Office Manager and Program Director.
NSC reserves the right to cancel a program should the minimum number of participants required to run the program not be met. NSC reserves the right to make amendments to the schedules for any unforeseen circumstances that may arise.
Registrations will be open prior to the start of Fall/Winter and Spring sessions. The registration dates will be posted on the Newmarket Skating Club website and sent to our membership via e-mail prior to the start of registration. Rates available for multiple skaters per family registered and multiple sessions registered will be posted on the NSC website prior to registration for each session.
In order to register for Junior, skaters must have passed Stage 5 of the Canskate Program.
Registration is on a first come basis and payments must be received at the time of registration or prior to the first session for ALL sessions skaters are registered for. There will be no waiting lists for sessions that fill. For sessions that do not fill, registration will remain open.
Any requests for changes to days/times must be made in writing to the Office Manager. Review and approval of the changes will be made based on availability and by the Office Manager and Program Director and are subject to a fee as set and available on the NSC website.
NSC reserves the right to cancel a program should the minimum number of participants required to run the program not be met. NSC reserves the right to make amendments to the schedules for any unforeseen circumstances that may arise.
*There will be a $25 fee to switch program to different days/times.
For all Registrations
All information that pertains to the skaters registered: names, levels, sessions, etc. will be retained and managed by the Office Manager and Program Director as they build/manage the Pre-Can, Canskate and Junior groups. The skater registration information will not be shared with the coaching staff. The Office Manager may be requested by a coach to print a report for a list of the skaters that have the coach listed in UpLifter as their coach. The Office Manager will complete the requests based on best effort.
There will be no preference made to accommodate any skaters with careful adherence to registration being made on first come basis. As previously filled sessions have spots become available, those sessions will be opened up again on the online registration site members should consult the registration site if they wish to see if any spots open up.
All communication to members regarding registration will be made by the Office Manager through e-mail to the address that has been provided on their accounts. As part of each registration cycle, there will be a request made to validate the e-mail address. It will be the accountability of the members to keep their account information accurate. The Office Manager and Program Director will neither facilitate nor be engaged in discussions with the coaches on the scheduling of skaters. It is at the discretion of the coaches to work directly with their parents for scheduling.
Setting Session Schedules
Establishing the programming and schedules for Fall, Winter, Spring and Summer including the associated fees/discounts/penalties (including NSF Cheques) is the accountability of the Program Director and Office Manager jointly. Final approval will be required by a majority vote of the NSC Board. The day to day management of the programs and changes throughout the program cycle to address unexpected fluctuations in registrations, that do not substantially change the budget will be the accountability of the Program Director and Office Manager, with communication to the board.
Each skater must have a responsible person present in the arena when they skate. Please do not assume our coaches, volunteers or staff are supervising your children.
The Tunnel Monitor's responsibilities centre around being available to skaters and coaches on the ice. Parents will be called to the tunnel to deal with certain issues regarding their child such as using the washroom - we can't leave the tunnel to supervise them.
While our coaches, staff and/or volunteers are trained to deal with legitimate emergencies, it is your responsibility to be available to your child when we can't be.
NSC from time to time takes photographs or video of skaters.
Any photograph or video may be included on our website or Social Media, in the local newspapers, or any other Club-related document, information sheet or advertising relating to the Club. The use of photographs and video will be limited to these purposes.
NSC aims to promote a safe, supportive environment for the skating community that equally respects our common interests and our differences for all skaters to enjoy the sport and fulfil their own individual goals within a team spirit.
In support of this objective, the NSC has adopted the following Code of Conduct based on the following principles:
- NSC by-laws and rules
- The Town of Newmarket Parks and Recreation rules
- A harassment-free policy
All NSC members must conduct themselves in a manner respectful of all policies and property at the Ice rink as well as any other facility. Any violation of facility policy may result in disciplinary action from the Club. This Code of Conduct is also in effect when the Club is represented at out of town activities. Please exhibit a model of behaviour that will provide a good example to the community and encourage pride in our club.
- Members are expected to display proper respect and sportsmanship towards their fellow skaters, coaches, officials, parents, Board of Directors and the general public at all times.
- Members are expected to follow the direction of Ice Rink staff and NSC members acting as rink attendants during Club sessions or Club events.
- Members shall not harass or abuse, physically or verbally, any other fellow skaters, coaches, officials or parent at any time.
- At team events, simulations and competitions skaters are encouraged to make an effort to support their fellow skaters during their performances.
- Members are expected to follow any coach’s instructions where that coach may request restrictions on routines or elements that he/she deems unsafe or dangerous to other skaters on any club ice session.
- Members are expected to follow the Ice Etiquette and Guidelines for Fun and Safe Skating shown below.
- Any act performed by a Club member that a rink attendant, Club member, coach or parent sees and deems unsafe or inappropriate may be brought to the NSC Board's attention for any disciplinary action necessary as described below.
Resolution of Conflict
With many different people and personalities coming together to participate in skating – whether as skaters, friends, family or fans – it is no surprise that conflicts will occasionally arise from differences of opinion or simple misunderstandings.
Moreover, the fast-paced, risky nature of skating makes it natural that skaters will sometimes collide or accidentally get in each other’s way – even when they are maintaining complete awareness and exercising reasonable caution. As a friendly reminder, all skaters who accidentally run into each other or cut each other off are encouraged to say, “I’m sorry," or excuse themselves in a polite manner, even it appears that the other person is more at fault. It shows graciousness, maturity and respect – qualities that bring out the best in all of us.
However, if a member wishes to object to an instruction by an Ice Rink staff, coach, parent or fellow skater, the member shall make the objection known to his/her own coach first. The skater’s coach is responsible for resolution of the issue. If the coach cannot reach a resolution, the coach shall then bring the matter to the Board in writing.
- Intentionally leaving objects on the ice
- Chewing gum, eating, or drinking on the ice (except for water/sports drink at the boards).
- Discourteous behaviour
1st offence - verbal warning
2nd offence - verbal warning of upgrade upon next offence
3rd offence - upgrade to Class II - 1st offence
- Abusive or obscene language, profanity, or any gesture of profanity
- Lack of cooperation with any official, parent, coach or rink staff
- Displaying or promoting unsafe actions on the ice or elsewhere in the facility
- Deliberately skating in a manner that interferes with another skater's safety
- Any destruction or defacement of property including the ice surface
1st offence - Immediate removal from the ice and loss of privileges for the following session, Written apology to offended party, Letter of reprimand with warning of upgrade upon next offence
2nd offence - Meeting of all parties concerned for disposition, Upgrade to Class III
- Any intentional physical contact, bodily or by throwing objects, which would be considered aggressive in nature by a responsible, prudent person
- Threatening or harassing of other skaters or persons
- Possession or use of any illegal substance on the premises
A class III infraction will require a meeting of the Board, skater and parents if the skater is a minor.
1st offence - Removal from Club ice and Club activities for a length of time to be determined by the Board, Written letter of apology to offended party, If the skater is under 18 years of age, upon return to ice, parent must accompany skater for a period of time to be determined by the Board
2nd offence - Permanent Club suspension
Bullying is a form of harassment and is considered to be “personal harassment” as defined in the Skate Canada Membership Complaint Policy section 9. (c).
Skate Canada’s complaint policies are contained in the Policies and Procedures section of the rulebook available on the Members Only portion of the Skate Canada website under Technical & Programs > Rules > 2013 Official Rule Book > Policies & Procedures > Bylaws.
Statement of Intent
Skate Canada strongly condemns bullying, will not tolerate bullying by any of its members and is committed to raising awareness of this issue and preventing and eliminating bullying behaviour within Skate Canada. Skate Canada recognizes that bullying can have a serious adverse impact on personal dignity, self-esteem, confidence, personal safety, performance, enjoyment of skating and of life itself. All Skate Canada members have the right to participate in a safe, supportive and caring environment free from harassment and they have the responsibility to contribute to the protection and maintenance of this environment.
What is Bullying?
Bullying is a form of personal harassment and includes physical or verbal abuse that occurs once or repeatedly and may involve an imbalance of power. Bullying is intended to hurt and humiliate the victim and may include:
- Insulting or derogatory remarks or gestures
- Rude or vulgar language or gestures
- Shouting, yelling, swearing, name-calling
- Persistent unwarranted criticism
- Public ridicule
- Verbal, written or physical threats and intimidation
- Hitting, kicking, pushing or other types of forceful physical contact
Bullying may occur in-person or through electronic means including e-mail, texting and social media.
What to do if you are bullied?
If a member has experienced bullying behaviour or has witnessed another member being bullied, the member may submit a complaint to the Complaint Review Officer at the Skate Canada national office as per the process in the Skate Canada Membership Complaints, Hearing and Investigation Procedures Policy.
NSC Members may also submit a complaint in confidence to firstname.lastname@example.org. NSC is dedicated to nurturing a culture that supports skating in a fun and friendly environment that challenges everyone to perform at their very best.
All Skate Canada member clubs and skating schools who offer a CanSkate program must ensure that all CanSkate and Adult CanSkate participants up to and including Stage 5 must wear a CSA approved hockey helmet while on the ice.
Preschool: Skaters require CSA approved hockey helmet with a face mask
CanSkate: Skaters require CSA approved hockey helmet, face mask is optional
TeenSkate: Skaters require CSA approved hockey helmet, face mask is optional
Adult LTS: Skaters require CSA approved hockey helmet, face mask is optional
Hockey helmets are designed to help protect against head injuries occurring on the ice, whether from a fall or collision. Bicycle helmets are not designed to protect against head injuries that may occur on the ice. It is important to ensure that when a skater is on the ice, they are protected with equipment designed for their sport or activity.
The recognition of concussion in sport is coming to the forefront of injury in sport.
More and more scientific and public press attention is paid to this injury, and our knowledge of the causation, effects and outcomes of concussion injury is expanding daily. Skate Canada and its medical team recognize the importance and need for athletes, parents, coaches and other team members to rapidly and appropriately recognize and respond to a concussion injury. Policies are currently being drafted to further address this.
There are Skate Canada and Skate Ontario policies currently available for parents, skaters and coaches to reference, and links for these are provided below.
Please note that this information is for general information purposes only. It is not intended to and does not constitute any medical advice and does not contain any medical diagnoses, symptom assessments or medical opinions.